Terms of use

Early access

YourNav is an early-access product. Features, availability, and behavior may change, including in ways that affect trips already in progress. We’ll do our best to keep your trip data intact through changes, but we do not promise uninterrupted availability at this stage.

Who can use it

YourNav is for adults only. You must be at least 18 years old to create an account or use the product. If a trip involves a young athlete, that athlete is a record you — the adult account holder — enter and manage; the athlete never has an account, a login, or any direct access to the product.

What the concierge does — and does not do

Everything the concierge produces — a hotel preference, a readiness change — is a draft. A draft becomes real only when you review and approve it. The approval step is yours, not the agent’s; the concierge cannot approve its own draft.

Every hotel result names its source. Some are illustrative planning examples and are not live inventory. Others may be live Booking.com rates at the retrieval time shown; those rates can change and do not guarantee availability. Neither kind is a reservation or hold. Nothing is booked, charged, or reserved anywhere as a result of using this product.

The concierge can be wrong. Treat anything it says — including a hotel description, a price, or a rating pulled from the web — as a starting point to verify yourself before you rely on it, especially before you make a real booking or purchase somewhere else.

Your account and your household

You are responsible for the accuracy of the information you enter, including anything you enter on behalf of an athlete you manage, and for keeping access to your account and your sign-in email secure. You are responsible for reviewing every draft before you approve it.

Text messaging

Adding a mobile number as a sign-in method does not enroll you. YourNav Trip Alerts is a customer-initiated customer-care SMS program. When active, its number and Text YourNav action appear in Profile; while it awaits activation, there is no active text link. You start each trip question, and YourNav sends one direct application reply without following up on its own. Message frequency varies according to how often you text us. Message and data rates may apply. Reply HELP or INFO for branded, non-personal program help, including before account matching. Reply STOP to unsubscribe. Only a currently verified adult can reply START or UNSTOP to re-consent. SUPPORT, AYUDA, or SOPORTE requests private application assistance after a verified-adult match. YES or SI does not opt in and cannot approve anything. For customer care, contact assistant@reply.yournav.ai. Wireless carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how the program handles your information.

Email and telephone

Concierge email works only from the verified email address on an adult account. Telephone service is US-only. An authenticated adult can use Call me at the account’s verified number. An inbound caller whose number uniquely matches a current verified account connects without a code. Other eligible callers use a short-lived, one-use account code created inside YourNav and call from that verified number. Telephone audio is live; YourNav does not record or store raw audio or voiceprints. YourNav does not autonomously call, text, or email you, and never contacts a youth athlete. A text, email, keypad entry, transcript, or spoken confirmation cannot approve a draft or authorize a booking; approvals happen only in the signed-in YourNav interface.

Acceptable use

You agree not to:

• Use the product for any child-facing purpose, or attempt to give a child their own login or account.
• Submit another person’s sensitive information — including payment credentials, passport data, or health information — into the product.
• Attempt to make the concierge take an action it is not designed to take, including treating anything you read from a hotel listing, a document, or a web result as an instruction to the agent rather than as information to be evaluated.
• Use the product to harass, defraud, or impersonate any person or organization, or to claim falsely that a named third party has endorsed, invested in, or supplied inventory to the product.
• Attempt to circumvent the session limits, rate limits, or approval workflow the product uses to keep costs and actions bounded.
• Use the product in any way that violates applicable law.

We may suspend or terminate access for a violation of these terms, or to protect the product, its users, or a third party.

No warranty

The product is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows. We do not warrant that the product will be uninterrupted, error-free, or that any AI-generated content will be accurate or complete.

Limitation of liability

To the fullest extent permitted by law, YourNav will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising from your use of the product — including reliance on any hotel option, price, rate, rating, or other AI-generated content.

Changes to these terms

We may update these terms as the product changes. We will update the “Last updated” date above when we do. Continuing to use the product after an update means you accept the revised terms.